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OPE.AI Privacy Policy

Article 1 (Scope of Application)​

This Privacy Policy applies to the use of the Services provided by IRUCA K.K. (イルカ株式会社; hereinafter, the “Company”) and to the browsing of the Website. Users may use the Services and browse the Website only if they agree to the Terms of Use and this Privacy Policy. Visitors to the Website may browse the Website only if they agree to this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please immediately close your browser and stop browsing the Website.

Article 2 (Definitions)​

For purposes of this Privacy Policy, the terms listed below have the meanings set forth in the respective items. In addition to the terms defined in this Article, terms defined in the Terms of Use have the same meanings in this Privacy Policy, unless otherwise specified or unless the context clearly requires otherwise.

  1. “Advertising Service Provider” means an advertising service provider with which the Company has entered into an agreement.
  2. “Personal Information” means information relating to a living individual that falls under any of the following items. A User’s Personal Information includes the User’s name, email address, organization name, location, telephone number, and social networking service account.
  3. “APPI” means the Act on the Protection of Personal Information (Act No. 57 of 2003), including subsequent amendments.
  4. “Company Subsidiary” means any company, corporation, or other entity directly or indirectly controlled by the Company. “Control” means holding a majority of the voting shares (or interests) relating to the appointment of officers of the relevant entity.
  5. “Retained Personal Data” means retained personal data as defined in Article 2, paragraph 7 of the APPI.
  6. “Services” means all services provided by the Company.
  7. “Website” means any website operated by the Company. The Services are provided to Users and Authorized Users through the Website or the Software defined in the following item.
  8. “Software” means application software created and released by the Company to provide the Services, including updates, modifications, replacements, and copies thereof.
  9. “Privacy Policy” means this privacy policy, including any updates thereto.
  10. “Terms of Use” means the terms of use (including any separate terms of use, if provided), including any updates thereto.
  11. “User” means a corporation, organization, partnership, or individual that agrees to the Terms of Use and enters into an agreement with the Company concerning use of the Services.
  12. “User Information” means all types of information, communication records, and any other information concerning Users and Authorized Users stored on servers managed by the Company for the Services, including registration information and information provided by the Company or obtained by a User through the Services.
  13. “User Authentication Information” means the email address, user ID, and password registered by a User with the Company.
  14. “Authorized User” means a User and any person designated by the User and authorized to access and use the Services.

Article 3 (Consent to the Privacy Policy)​

Before using the Services, Users must review this Privacy Policy on the Services and may use the Services only after agreeing to its terms. Visitors to the Website must also review this Privacy Policy before browsing the Website and may browse the Website only after agreeing to its terms. By continuing to browse the Website, a visitor is deemed to have agreed to this Privacy Policy.

Article 4 (Information We Collect)​

The Company may collect the following information from Users in connection with the Services and their browsing of the Website. If a User does not consent to providing the following information, the User will be unable to use the Services or browse the Website.

  1. User Authentication Information; information obtained through a User’s registration for the Services or modification of registration details; information obtained through inquiries or communications from a User; and information concerning Authorized Users obtained through any of the foregoing, including, without limitation, the foregoing information.
  2. Information obtained through a User’s use of the Services or browsing of the Website.
  3. Information indirectly collected by the Company from business partners and third parties. With a User’s consent, the Company may associate information such as the User’s browsing history, location information, interests, and preferences obtained from third parties, including public DMP operators and affiliate service providers, with the User’s Personal Information already held by the Company.

Article 5 (Methods of Collecting Information)​

The Company collects information concerning Users of the Services by the following methods, among others:

  1. Information entered directly by Authorized Users on the Services.
  2. Information provided by Authorized Users to the Company by email, post, written document, telephone, or other means (the Company records telephone calls with Authorized Users for purposes including improving response quality).
  3. Information collected when Authorized Users use or browse the Services.
  4. Information indirectly collected from business partners and third parties (including, without limitation, methods of collecting Users’ browsing histories, interests, preferences, and other information from third parties such as public DMP operators and affiliate service providers based on the Users’ consent).
  5. Content displayed through third-party services that is collected by automated means with the Authorized User’s consent.

Article 6 (Management of Collected Information)​

Persons engaged in the management and use of information collected by the Company will strictly manage the collected information of Authorized Users, exercise due care in handling it, and diligently perform their duties to prevent unauthorized access to, loss, leakage, alteration, or similar incidents involving the collected information.

Article 7 (Purposes of Use)​

The Company uses collected information for the purposes communicated to Users when the information is obtained or collected, the purposes specified in the Terms of Use, or the following purposes:

  1. To contact Users and provide information concerning the Services.
  2. To accept registrations for the Services, verify identity, calculate usage fees, and otherwise provide, maintain, protect, and improve the Services.
  3. To simplify the entry of information required when registering a User for the Services.
  4. To authenticate identity at login or after login when the Services are used.
  5. To link information between Services for which a User has applied.
  6. To confirm applications for email delivery services and send emails.
  7. To bill, receive payment for, and confirm charges relating to the Services.
  8. To send honoraria or similar items for participation in surveys or similar activities.
  9. To send prizes or similar items for participation in prize competitions or similar activities.
  10. To investigate and analyze usage of the Services and related matters.
  11. To modify and improve the Services or develop new services.
  12. To customize the Services for Users.
  13. To survey satisfaction with the Services.
  14. To provide notice of information regarding the Services, updates, events and campaigns, and changes to the Terms of Use and this Privacy Policy.
  15. To provide guidance concerning the Services and respond to inquiries.
  16. To address conduct that violates the Terms of Use, this Privacy Policy, or a service agreement.
  17. To aggregate statistically processed collected information and publish it as survey results.
  18. To conduct research and development concerning the Services and new services.
  19. To plan, formulate, or implement future Services.
  20. To use information for marketing, including delivering information and notices concerning the Services, new services, and other services.
  21. To request cooperation with surveys or participation in various events and to report the results thereof.
  22. To deliver or display advertisements of the Company or third parties.
  23. To distribute or display product information within services provided by the Company or third parties.
  24. To make third-party content and advertisements viewed when using the Services more useful to Users.
  25. To monitor advertising delivery, measure advertising effectiveness, and display behaviorally targeted advertisements.
  26. To provide certain information to Advertising Service Providers (for use in their advertising services; the information provided will not include information that identifies a specific individual).
  27. To resolve problems arising in the operation of the Services.
  28. To prevent unauthorized use of the Services and ensure their security.

Article 8 (Provision of Collected Information to Third Parties)​

In addition to cases permitted by law, the Company may, with the Authorized User’s consent, provide collected information to third parties such as partners (including third parties located in foreign countries; the same applies below). However, in the following cases, the Company will provide collected information to third parties only to the extent necessary after excluding names, addresses, and other information that directly identifies a specific individual.

Article 9 (Joint Use)​

The Company and Company Subsidiaries jointly use collected information to the extent necessary to achieve the purposes for which the collected information is used.

  1. Information jointly used
    The collected information specified in Article 4.
  2. Scope of joint users
    Company Subsidiaries.
  3. Purposes of use by joint users
    To achieve the purposes of use of collected information specified in Article 7.
  4. Party responsible for management of joint use
    IRUCA K.K. (イルカ株式会社)
    For the address, representative, and other information concerning IRUCA K.K., please refer to: https://ope.ai/dashboard

Article 10 (Outsourcing the Handling of Collected Information to Third Parties)​

The Company may outsource all or part of the handling of collected information to third parties to the extent necessary to achieve the purposes of use. In such cases, the Company will thoroughly examine the suitability of the contractor, include confidentiality provisions in the relevant agreement, and ensure that systems are in place for the appropriate management of collected information.

Article 11 (Provision of Collected Information to Third Parties Located in Foreign Countries)​

The Company may provide collected information to third parties located in foreign countries. Such countries may not have personal information protection systems equivalent to those of Japan. Except where permitted by law, however, the Company provides collected information only to parties that have established systems conforming to the standards required under Japan’s APPI and takes necessary measures to ensure that such conforming systems are continuously maintained. The Company will provide information concerning such necessary measures at a User’s request. Users who wish to obtain such information should contact the office specified in Article 20 (Contact Point).

Article 12 (Cookies)​

  1. The Company and Advertising Service Providers may send cookies to the browser used by a User through the Services and use such technology.
  2. Users may disable or reject cookies by changing their browser settings. Please note that if a User disables or rejects cookies, some parts of the Services may not function properly.
  3. If a User’s settings permit cookies, an Advertising Service Provider may collect the browsing history and other cookie information of Users of the Services, and advertisements for the Company may be delivered through advertising inventory operated by that Advertising Service Provider.
  4. Advertising Service Providers may use cookies, access data, Company identifiers, and User attribute information to deliver advertisements tailored to a User’s interests, preferences, and concerns.
  5. User cookie information collected by an Advertising Service Provider will be handled in accordance with that provider’s privacy policy.
  6. Users may stop an Advertising Service Provider from using cookies and access data by visiting the provider’s opt-out page and disabling such use (opting out). In that case, advertisements tailored to the User’s interests, preferences, and concerns may no longer be delivered, or the same advertisement may be delivered repeatedly.

Article 13 (Google Analytics)​

  1. The Company uses Google Analytics, provided by Google Inc., on the Services to investigate and analyze usage of the Services and related matters. For information about the Google Analytics Terms of Service, please visit the Google Analytics website; for information about Google’s privacy policy, please visit Google’s website.
    Google Analytics Terms of Service
    Google Privacy Policy
  2. Google Analytics uses cookies and similar mechanisms to understand how Authorized Users use the Services. If a User does not want their data to be used by Google Analytics, the User may use the Google Analytics Opt-out Browser Add-on provided by Google.
    Google Analytics Opt-out Browser Add-on

Article 14 (Use of “Logs” and “Device Information”)​

  1. Logs
    The Company collects IP addresses, browser types, browser languages, and other information automatically generated when Users visit the Services. This information is used to analyze User environments, provide better services, and prevent misconduct that interferes with the normal provision of the Services. Records relating to searches are stored and managed in a form that does not identify individuals and are used to create statistical data and for similar purposes.
  2. Device Information
    The Company may collect device information, including unique device identifiers. This information is used to provide better services and prevent misconduct that interferes with the normal provision of the Services.

Article 15 (Links)​

This Privacy Policy does not apply when an operator other than the Company collects User Information on a website operated by that operator and linked from the Services. The Company assumes no obligation or liability with respect to the collection of User Information by such operator.

Article 16 (Correction of Personal Information by the Company)​

If information that may interfere with billing, such as the names and postal codes of municipalities, the names of financial institutions, or credit card expiration dates, changes, the Company may update the Personal Information registered with the Company.

Article 17 (Management and Security of Personal Information)​

The Company securely stores collected information on servers in an environment inaccessible to general Users and endeavors to prevent unauthorized access, loss, destruction, alteration, or leakage.

Article 18 (Information Concerning Minor Users)​

If a User is a minor, the User’s parent, guardian, or legal representative must agree to this Privacy Policy, the Terms of Use, and related terms, and must comprehensively consent to the User’s use of the Services in accordance with this Privacy Policy, the Terms of Use, and related terms.

Article 19 (Disclosure, Correction, Suspension of Use, and Other Handling of Personal Information)​

  1. When a User requests disclosure of Retained Personal Data or records concerning provision to third parties pursuant to the APPI, the Company will disclose such Retained Personal Data or records without delay only if the Company has a duty of disclosure under the APPI and the request is made by the User concerned. To request disclosure of Retained Personal Data or records concerning provision to third parties, the User must follow procedures separately prescribed by the Company, submit documents sufficient to verify the User’s identity, and pay a disclosure fee of JPY 1,000 per request.
  2. A User may request the correction, suspension of use, or deletion of Personal Information, or the suspension of its provision to third parties, in accordance with procedures separately prescribed by the Company. In such cases, the Company will conduct an investigation without delay to the extent necessary. If the Personal Information is inaccurate, the Company is found to have handled it improperly, or there is otherwise a reasonable basis for the User’s request, the Company will correct, suspend the use of, or delete the Personal Information, or suspend its provision to third parties, to the extent necessary to protect the User’s rights and interests. However, the Company may be unable to comply with a User’s request if the method of request is incomplete, the request lacks reasonable grounds, or compliance is otherwise difficult under applicable laws and regulations.
  3. When making a request under the preceding paragraphs, the User must submit the following details and any other information and materials prescribed by the Company.
  4. The Company may be unable to comply with a request under paragraph 1 or 2 if any of the following applies.

Article 20 (Contact Point)​

Please contact the Company through the inquiry form indicated here if you have any comments or questions regarding this Privacy Policy, any other inquiries regarding the handling of User Information, including security control measures, or any request under Article 19.

Article 21 (Changes and Updates)​

  1. The Company may change or update this Privacy Policy as appropriate. If the Company posts the changed or updated Privacy Policy on the Website or another website designated by the Company, or sends it to Users by email or other means, the changed or updated Privacy Policy will apply to all subsequent use of the Services and browsing of the Website.
  2. When using the Services, Users must always review the latest version of this Privacy Policy. If this Privacy Policy has been posted or sent by the foregoing means, Users may not dispute its application on the ground that they were unaware of its terms, regardless of whether such unawareness resulted from negligence. If a User does not agree to the changed or updated Privacy Policy, the User may terminate the service agreement and cease using the Services in accordance with the Terms of Use.

Supplementary Provisions
Established August 5, 2026
IRUCA K.K. (イルカ株式会社)
Representative Director: 楊 キン奇